Information requests

Information requests include worldwide government requests we’ve received for account information, typically in connection with criminal investigations.

The latest report includes the number of government requests received for account information, as well as the percentage of requests we complied with in whole or in part. We have added a new footnote for countries in which we have received emergency disclosure requests only.

We have received inquiries from 10 new countries since our last report, bringing the grand total to 46 countries since the inception of our Transparency Report.

Latest report: Information requests

July 1 - December 31, 2013

CountryAccount information requestsPercentage where some information producedAccounts specified
Argentina < 10 0% < 10
Australia < 10 20% < 10
Austria - - -
Belgium < 10* 50% < 10
Brazil 20 30% 55
Bulgaria - - -
Canada 18 56% 19
China < 10* 0% < 10
Colombia < 10 0% < 10
Denmark - - -
Ecuador - - -
France 57 23% 102
Germany < 10 33% < 10
Greece < 10 11% < 10
India 19 32% 27
Indonesia < 10 0% < 10
Ireland - - -
Israel - - -
Italy 19 0% 19
213 23% 253
Kuwait < 10 0% < 10
Lebanon < 10* 67% < 10
Malaysia < 10* 0% < 10
Maldives < 10* 0% < 10
Mexico < 10 0% < 10
Netherlands < 10 56% 14
New Zealand < 10 0% < 10
Norway < 10* 100% < 10
Oman < 10 0% < 10
Pakistan < 10 0% < 10
Peru - - -
Philippines - - -
Portugal - - -
Qatar < 10 0% < 10
Saudi Arabia 110* 5% 12
Singapore < 10 0% < 10
South Korea - - -
South Sudan - - -
Spain 13 0% 26
Sweden - - -
Switzerland - - -
Turkey < 10 0% < 10
United Arab Emirates < 10 0% < 10
United Kingdom 56 43% 117
United States 833 69% 1,323
Venezuela - - -
TOTAL 1,410 50% 2,121
NOTE: The data in these reports is as accurate as possible, but may not be 100% comprehensive.

About the numbers

We’ve seen an overall increase of 22% in account information requests since the prior reporting period. The rise may be attributed to Twitter’s international expansion. As always, we continue to fight to provide notice to affected users when we’re not otherwise prohibited.

The United States continues to make the most requests, making up 59% of all requests received. Of the remaining 41% of requests, Japan remains the second largest requester with a total of 15% of overall requests, up from 8% in January - June 2013. Excluding countries that have submitted only emergency disclosure requests, France has moved into the third spot with 4% of our total information requests. The United Kingdom remains in the top requesters, making the fourth most requests with 4% of our total information requests.

Footnotes

We notify affected users of requests for their account information unless we’re prohibited.

To minimize potential risk to ongoing investigations and matters of public safety, we do not include specific numbers for countries where we’ve received fewer than 10 requests; instead you’ll see ‘< 10’ in the relevant cells.

  • The same holds true for ‘Accounts specified’ — to minimize potential risk to our users, we do not include specific numbers if fewer than 10 accounts are specified; instead you’ll see ‘< 10’ in the relevant cells.

Countries with an asterisk (*) in the ‘Account information requests’ column have submitted emergency disclosure requests only.

‘Accounts specified’ includes Twitter and Vine accounts identified in government requests we have received.

  • The total number may include the same account being requested more than once or requests for accounts that do not exist or were misidentified.

We may not comply with requests for a variety of reasons. For example:

  • We do not comply with requests that fail to identify a Twitter account.
  • We may seek to narrow requests that are overly broad.
  • In other cases, users may have challenged the requests after we’ve notified them.