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Information requests

Information requests include worldwide government requests we’ve received for account information, typically in connection with criminal investigations.

The latest report includes the number of government requests received for account information, as well as the percentage of requests we complied with in whole or in part. We also mark countries in which we have received emergency disclosure requests only with an asterisk. During the latest reporting period, we have received inquiries from four new countries - Cyprus, Dominican Republic, Poland, and Serbia - since our last report, bringing the total to 62 countries since the inception of Twitter’s Transparency Report.

Latest report: Information requests (government)

January 1 - June 30, 2015

CountryAccount information requestsPercentage where some information producedAccounts specified
Albania---
Argentina30%3
Australia9*89%10
Austria---
Bahrain---
Belgium5*40%7
Belize---
Brazil5229%102
Bulgaria1*0%1
Canada3563%47
Chile---
Colombia1118%15
Cyprus1*0%1
Denmark---
Dominican Republic813%8
Ecuador1*0%1
Egypt---
El Salvador---
France13940%238
Germany2836%34
Greece110%15
Hong Kong---
India11319%2,963
Indonesia1*0%1
Ireland10%2
Israel---
Italy4316%103
42542%529
Kenya1*0%1
Kuwait7*100%16
Lebanon1*0%3
Lithuania---
Malaysia---
Maldives---
Mexico70%9
Netherlands1833%25
New Zealand---
Norway---
Oman---
Pakistan30%3
Peru---
Philippines---
Poland10%1
Portugal30%3
Qatar---
Russia430%46
Saudi Arabia93*69%112
Serbia3*33%3
Singapore---
South Korea3057%53
South Sudan---
Spain11024%310
Sri Lanka---
Sweden450%4
Switzerland30%4
Thailand---
Trinidad and Tobago---
Turkey4120%670
United Arab Emirates2*50%2
United Kingdom29952%1,041
United States2,43680%6,324
Venezuela---
TOTAL4,36358%12,711
NOTE: The data in these reports is as accurate as possible, but may not be 100% comprehensive. It may be necessary to side-scroll to see all the table columns depending on the screen resolution.

About the numbers

We’ve received 52% more requests for account information affecting 78% more account holders during the first half of 2015 than in the previous reporting period. This is the largest increase in requests and affected accounts between reporting periods since we began publishing the Transparency Report in 2012.

The United States continues to make the majority of requests for account information, comprising 56% of all requests received. Japan, ever present in the list of top requesters, surpassed Turkey as our second largest requester by just two percent. While Japan maintained the same overall percentage of total requests as last report (10%), the total number of requests from Turkey decreased slightly (9%). The United Kingdom also remains a top requester, comprising 7% of total requests.

Footnotes

We notify affected users of requests for their account information unless we’re prohibited or the request falls into one of the exceptions to our user notice policy.

Countries with an asterisk (*) in the ‘Account information requests’ column have submitted emergency requests only.

‘Accounts specified’ includes Twitter, Periscope, and Vine accounts identified in government requests we have received.

  • The number may include duplicate accounts or requests for accounts that do not exist or were misidentified.

We may not comply with requests for a variety of reasons. For example:

  • We do not comply with requests that fail to identify a Tweet or Twitter account.
  • We may seek to narrow requests that are overly broad.
  • In other cases, users may have challenged the requests after we’ve notified them.

Latest report: Information requests (non-government)

January 1 - June 30, 2015

CountryAccount information requestsPercentage where some information producedAccounts specified
Worldwide12530%352
NOTE: The data in these reports is as accurate as possible, but may not be 100% comprehensive.

About the numbers

This is the second time we have included requests for account information made through legal process from non-government parties. NOTE: This does not include a user’s request for his/her own account information. The data covering these requests has been published as a global aggregate.

In this reporting period, there were 12% fewer requests for account information from non-government parties compared to the last report. We produced account information in response to 30% of these legal process, originating from nine countries including Brazil, Canada, France, Ireland, Italy, Japan, Spain, United Kingdom and the United States.

Footnotes

We define ‘non-government parties’ as any requester seeking account information on behalf of an account holder or third party in a civil action or by a defendant in a criminal case.

Our user notice policy applies to non-governmental requests.

‘Accounts specified’ includes Twitter, Periscope, and Vine accounts identified in non-government requests we have received, if any.

  • The number may include duplicate accounts or requests for accounts that do not exist or were misidentified.

We may not comply with requests for a variety of reasons. For example:

  • We do not comply with requests that fail to identify a Tweet or Twitter account.
  • We may seek to narrow requests that are overly broad.
  • In other cases, users may have challenged the requests after we’ve notified them.